Asking effective questions is a learned skill that if mastered will propel your life and career to new levels. I'm a witness of this. I learned that asking the right questions opens up the mind so that you're be able to look for solutions in different ways. I have a video teaching titled Effective Questions available for members of the Supernatural Success Portal.
If you want to be successful in any area of life being able to communicate effectively is crucial. Part of being an effective communicator is being a good listener, and as you listen you'll hear that many don't properly _say what they want, what they mean or ask for it. You can gauge your effectiveness by tracking how many statements you make that receive the desired outcome each time.
Also, many misuse declarative and interrogative statements. Misuse hinders the ability to have needs met. For example, someone said to me the other day, "I need this problem solved," and continued on about their business. Then they returned to me and inquired as to why I hadn't solved their problem. There was miscommunication and their need wasn't met at the speed they desired. Instead of asking me to solve the problem, they only shared with me (stated) their problem existed.
To communicate effectively, be aware of making statements when necessary and ask questions when you need answers. I realize that bosses and employers often make statements similar to the one above and they need, expect and require employees solve their problems swiftly. That makes sense because an employee is under contractual obligation to exchange their time and work for income.
This is similarly true in high-stakes relationships such as husbands and wives and parents and children. One will say to the other, "I need ...," or "I want ...," instead of forming a question. The level of comfort in those situations often warrants less formal communication practices.
But there are times where we may not receive what we need if we fail to build a foundation through statements and then present the question needing an answer.
Are others responding to you the way you want them to? Are you getting what you ask for? I encourage you to pay close attention to your communication and determine if you're reaping the harvests you expect. If you need help improving your communication book a Communication Superstar session today. In 30 minutes we can take a analyze what you're doing and develop a plan for improvement. Book before 10/31/15 for 50% OFF.
I'm a planner. Even before I was a teacher I wrote daily lists of what I needed to get done. Still do, of course, even more so now because I have more tasks to complete as an entrepreneur.
I recently spoke with a client and soon after listening to them share their concerns I was able to pinpoint what they needed to do to break through in their business - and life if they'd put the same processes I shared in place at home. Very simply, they need systems put in place.
This client is high-achieving, brilliant and skilled at money-making but they were struggling and only experiencing a portion of potential success in each of their business streams because, until we spoke, they didn't plan processes all the way through from start to finish, they didn't document them and obviously they couldn't put those non-existent plans in place and follow through to see if they worked.
One complaint the business owner had was that the employee at one location "didn't know how to do anything." I dissected that belief with the following questions:
If you desire to be successful in life, you must have systems in place to facilitate success. People grow up in households and are trained to thrive in that specific environment. Students have new teachers every year, semester and sometimes quarterly, and each teacher trains them on that teacher's specific expectations. As a professional mentor, I train my mentees on my processes for both of our optimal success.
When a new employee comes to work for you or a new student comes into your classroom, they have basic understandings of how things will operate but they must be trained to prosper in your specific environment.
McDonald's has what's called McDonald's University to train their employees on their systems and processes. As a customer of McDonald's I know how some things are supposed to be done, but I don't know the inner workings because I'm not required to provide service for them. They have documented systems in place for ease, uniformity, expectation and success. Their system has been implemented, tested and proven and every one of their employees knows what's required for their respective position.
It doesn't matter if your businesses are small and that you have one employee at each location. You still need to have a written plan in place because employees are actually representing YOU, and they have to learn how to do that. Next week I'll share how this same process is effective at home and in relationships.
You have the right to be successful in business. But if you're struggling or not quite thriving yet, schedule a call or book a package. As in the example above, you may be missing that one thing that will put you over the top in sales and productivity and I can identify the perfect strategy for you.
Author, Teacher, Mentor and Speaker